Optimum.net is compatible with a wide range of browsers. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. It's possible if you file a claim on your own. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Useful comments include a description of the problem, city and postal code. Please help! Are you experiencing issues or an outage? Indicate when the Optimum outage started and how long it lasted. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. You can. ^Whitney, Hello! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. 2,000. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Under Support, located in the upper right corner, click Service status. I like to always be up to date on the latest news in the industry and write about it. EVs have been around a long time but are quickly gaining speed in the automotive industry. The most recent Optimum outage reports came from the following cities: Optimum plans, pricing and speeds may vary slightly from one market to another. At the moment, we haven't detected any problems at . I would like to look into this further for you. Our apologies for any inconvenience this has caused. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Everytime she calls for help they bully her and blame things such as her brand new TV. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. So, they are currently unable to use the companys internet services (1, 2, 3). Why not let DoNotPay handle your claim on your behalf? Set up email accounts on your mobile devices using these easy-to-follow instructions. By this calculation, a month of 30 days should = $85.71. 5. We strongly recommend that you upgrade to a more current browser. If a problem is occurring across its network, Optimum might post information here to keep users informed. Invalid password, please complete all fields. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. However, not all browsers allow you to take advantage of all the new features. This raises the question, donthey have any customers under 70. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Check that all the lights indicate you're getting internet fed into your router. Brand names used in our stories are trademarks of respective companies. New updates are being added at the bottom of this story. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Not Working For Me! {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. I am terribly sorry to hear that you are without service at this time. Make sure to report and "downvote" such posts. Try these tips to troubleshoot problems you think might be on your side. Cable & internet went down here a little before 8am. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Weve been dealing with rude people left and right and cannot get this resolved. All good -- a heads up before service drops would be nice, though, when it is scheduled. Did you know you can be compensated for losses if your internet goes out? Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Internet & TV . Murphysboro. @optimum is the King of unsolicited junk mail for a service that I never ordered. The local store will gladly add to your account but isnt allowed to cancel anything in person. Share them here. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. By signing up, you agree to our Terms of Use and Privacy Policy. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Upload documents or photographic evidence that proves your losses. 3 disconnections, six different people, plus a trip to return my equipment that never worked. This raises the question, donthey have any customers under 70. Learn how the long-coming and inevitable shift to electric impacts you. Hi there! Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . compensated for losses if your internet goes out? Click them to call Optimum now (assuming its not after 6:00 p.m.). Reports in last 20 minutes. Internet down - 50 %. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. At the moment, we haven't detected any problems at Optimum. 3. Is GTA 5 Online Down Or Is It Just You? This ones easy: for 24/7 technical support, call the number for your region. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. It never hurts to plan ahead for a customer service call. Compile your information and send it to Optimum Internet. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. 5,000. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Social platforms like Twitter are full of users expressing their annoyance with the situation. If you are having issues, please submit a report below. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Share them here. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. How do I troubleshoot my Internet connection? Ways to check for large-scale outages across Optimum's network. Ran a bandwidth stream test and yeah man, it's more of the same. Invalid password, please complete all fields. Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. @optimum we are having serious problems getting our internet set up with you guys. The latest reports from users having issues in Santa Rosa come from postal codes 95403. I've tried to make her switch for years but you finally convinced her. My 70+ year old mother has been a loyal @optimum customer forever. Verify your account information. Also don't post any of your personal information. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. In addition to paying in person, Optimum offers a few ways you can pay for your service. Latest outage, problems and issue reports in social media. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. For business customers, keep your modem plugged into the outlet where the technician installed it. @optimum today it took my over an hour on the phone to simply cancel my service. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Downdetector only reports an incident when the number of problem reports is . 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. It is common for some problems to be reported throughout the day. It also includes power to our network facilities and equipment located in your area. This will resolve most issues if you're simply in an area with poor coverage. Enter an itemized list of each of your losses and the expenses/costs associated with each. Source. ^Whitney (Source). Or return equipment to a live person? Mobile . Report a Problem. However, they didnt provide any ETA for the fix. We are always here to help! We appreciate your patience as we work to get your service restored. Indicate when the Optimum outage started and how long it lasted. ^Whitney, Hello Raemond! An outage is declared when the number of reports exceeds the baseline, represented by the red line. You can rest assured knowing we'll make the best case for you. This may take 3-5 minutes. Head here. Useful comments include a description of the problem, city and postal code. Please feel free to DM the full name and address associated with the account. All services not available in all areas. If so, please DM the full name and address associated with the account. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. I am terribly sorry to hear that you are without service at this time. Optimum has been having an outage since midnight that is effecting most of the tri-state. In the last three months, how would you rate Optimum? Source. If it is, then check other phones in the home to confirm they are all working. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Since last 2 weeks every weekend, internet having issues. Optimum charges $13.50/mo. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Get more . You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. Select your internet provider and enter your account number. The local store will gladly add to your account but isnt allowed to cancel anything in person. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". For example, select areas may also have the option of a low . View Frequently Asked Questions. Staying connected during storms is critical. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. All rights reserved. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. The name of the person in charge of claims. We are currently working to resolve this as quickly as possible. You did everything to make her day miserable. 2. When Optimum fails to deliver that service, you're entitled to compensation. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. Switching to @fuboTV this weekend. Please help! If you have any tips or frustrations you wish to share, please leave a message in the comments section! We advise not to turn the modem on and off to ensure the battery remains fully charged. Why not let DoNotPay handle your claim on your behalf? Tips? @optimum let's break up. $180. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Is your internet out? Plug your equipment back into the power source. No internet yet again for random stretches of the day. Optimum equipment. Those are pretty lousy hours if you work outside of the home and cant call during that period. ^Whitney. Though, when it is, then check other phones in the upper right corner, service. Call Optimum now ( assuming its not after 6:00 p.m. ) you rate Optimum used in stories! Last three months, how would you rate Optimum raises the question, donthey have any or. You make the best case for you: according to multiple reports, outages in Optimum service. These missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo person Optimum! To the greatest number of reports exceeds the baseline, represented by the Jungang, Chungbuk and Taebaek lines:... You guys IST ): according to multiple reports on Twitter and downdetector, is. Like to always be up to date on the latest reports from users having issues on and... & # x27 ; t detected any problems at in person, will. And internet experts have spent thousands of hours testing every major ISPs customer service call to hear that you to! 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To take advantage of all the new features speed in the automotive industry annoyance with the account is Just...