JEA reserves the right to work
The caller had the customers social security number and other pertinent account information. The map is awash with dots, but most are in 32209 and 32210, two of the citys poorest ZIP codes. People are complaining it is bad when it becomes conversations while going grocery shopping and our people are not cash cow and Florida is ungodly hot so people run air all day or risk serious health issues. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. JEA water customers may also be targets of scammers. I only received one confirmation email and somehow I did that. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. RELATED: JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options. may refuse or discontinue service for failure to settle, in full, all prior
disconnections will take place between 9 a.m. and 4 p.m. JEA says they will disconnect approximately 80 to 100 customers an hour. To make sure JavaScript is enabled, please adjust your browser settings. Dont do it! JEA reserves the
4 Payments accepted at Western Union desk at any U.S. Walmart store. Payments made 6 am - 10 pm will post within 30 minutes. The manager lies and ignores the fact that they made the mistake of taking two payments out of the same amount and same day. JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. Next month it might be a little longer. Somecustomers have received calls offering energy assessments or auditsfrom people claiming to work for JEA. Adelaide. Commercial customers may call (904) 665-6250 to speak with a JEA Business Support Team representative. Sales scams can come in many forms, including door-to-door pitches, phone calls or a door-to-door salesman offering an estimate. Its important to note that the
And how far out do payment arrangements typically go? Ability to pay depends on customer service desk hours at each location. JEA will also continue to focus on educating consumers on ways that they can conserve energy to ultimately save money. Example video title will go here for this video. I was rebilled in Dec for charges from July because they said I had a bad meter. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. turned off if your account runs out of money. Payments made 7 am - 10 pm will post within 30 minutes. Be sure you to research the vendor and the product they are selling so you are fully informed before you ever sign on the dotted line.. Call JEA at 904-665-6000. Send employees to your home offering cash refunds on deposits or electric charges. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. And outside agencies have stepped up to help: In the month of August 2022, government, nonprofit and faith-based agencies provided789 utility payments on behalf of JEA customers totaling $435,461.Another option for customers is seeking help through JEA Guest Pay contributions, in which individuals can directly pay part or all of a customers bill. When JEA wins, you win. If
The map is awash with dots, but most . through the Office of the General Counsel, City of Jacksonville, or designated
Credit card convenience fees (Visa, MasterCard, Discover), late fees and certain deposits will be suspended through October 2020. An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. We evaluate each claim case by case, based on the information you . Protect yourself from possible rip-offs. If JEA customers are targeted by a scammer or are not sure if the call, text or email they receive is legitimate, JEA urges them to check their jea.com account or call 904-665-6000 and use the . If she would do this for me it would help a lot because the repairs are so expensive. Were making paying your bill more convenient than ever by adding more places and ways to make your payments close to home, work and school. We either credit your account or mail a check to your electric service address. Our top priority has been creating flexible payment programs, effective communications and operational enhancements to make this transition as smooth as possible for customers who will be at risk of disconnection of services. JEA reports an uptick in reports of scammers targeting customers with threats to disconnect their utility services. Please remember that JEA will never ask you to donate to a charity. NEW FROM JEA: Customers . Cami checked her caller ID and sure enough, it said the call was coming from JEA. Unsubscribe easily. Northern California Storm Coverage: February 28 update at 6 p.m. Lenawee County Republicans honor longtime chairman with Ted Dusseau Day, FAMU basketball splits even with Southern in homecourt finale doubleheader. JEA will not reimburse me. JEA will accept cash and other forms of secured payments from these Customers. In the wake of Hurricane Matthew, scam artists began trying to take advantage of JEA customers who incurred damages to their homes. If you are unsure of a suspicious email, call. We will not notify the credit bureau if you satisfy the final bill
rendered. We value your privacy. This is really ridiculous. The Utility may assign all indebtedness incurred
Please check your connection and try again using the Retry button. Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. Violation of Florida Statute 812.14, (trespass and larceny with relation to utilities). The Jacksonville Jewish family and Community Services is . Hey alljust curious what the typical time frame is after a bill becomes due before service is interrupted? The following are legitimate programs. We have given customers a grace period allowing time to set up payment arrangements or secure help from community resources. People need to set boundaries, and that is okay as long as they are reasonable - e.g., "I won't answer emails after I leave the office.". It's sad because Jacksonville has no other options for electricity and water. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. As a not-for-profit community-owned utility, we do need to recover our costs in order to provide reliable services to our community. More than 45,000 customers had overdue balances as of Sept. 14. He said a JEA technician was currently on the way to her home to turn off her power. 3 Cash payments of $30 or more accepted at Winn Dixie and Harveys stores within JEA service territory 7 days a week including weekends and holidays. Should it be determined the unpaid balance is owed by the Customer, it will be assigned to the Customers new account and will be subject to credit and collections policies and procedures. For more information visit JEA.com/assistance . JEA may establish that a
But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. JEA says it sympathizes with its customers but because its a not-for-profit utility company, it has to recover lost cost. Sign up to receive our free weekly newsletter. Chances are, he or shewants to sell you a water purification system or get your credit card information. You have a five day grace period after the due date to be considered late on all services. How is this not price gouging. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. principals of type allusers and allauthenticatedusers cannot be added to this resource. They told me this verbally, not even on paper. Issuing two or more checks which are refused by the bank
To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. We can never recover from post pandemic with this American greed. Hiking our bills constantly. Residential/Light Commercial = $50. As of June 3, 22,000 accounts are eligible for disconnection (including 974 business accounts). helluva boss asmodeus x reader x fizzarolli. Claims. Commercial customers may call
He or she will not try to sell you anything. I was not notified of anything before receiving a bill $200 over my regular bill. Road closed due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln. He explained that because of billing system changes, Sandras online payments did not go through and her bill was overdue. Something has to help us. I had reason to believe my bill was incorrect because I was still paying water each month and my bill was the same as usual. Customers in need of financial assistance with utility-related bills can receive help from United Way 2-1-1. As a community-owned utility, we do not want to disconnect any customers. (904) 630-2440. JEA was set to cut power to a number of its customers today. This alert means that in the event of a disconnection for nonpayment, a JEA employee will make an extra attempt to make contact so that customers can make a payment, credit arrangement, or find alternate care options. Starting on Aug. 1, the utility will suspend disconnecting electric and water service to customers who are overdue on their payments. Can JEA carry out disconnections from its computer system at one location?JEA manages electric disconnections remotely, not on site at customer locations. I've worked with JEA linemen and that alone should be disrespectful enough. If not, which time before has this happened, and what were the higher numbers? 210 W STE 200. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. JEA says disconnections could start as early as 8 a.m. on . The fact that this is our only poor overcharged ** option is absurd. Jea needs to stop charging us fuel cost. for all collection events with the exception of broken payment arrangements,
At the discretion of field personnel, account holders may receive a field notification of impending service disconnection. resources that can help. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. agent, or occupant of impending disconnection. activities may begin 30 days after rendering the final bill. Be the first one to find this review helpful. premises of such Customer(s) or Beneficial User. Then he proceeded to weave a complicated tale. That means your power, lights, air conditioning and water could be shut off. If there is a credit, we'll mail a check to the address you provide in your request. JEA anticipates that the average household bill will go up about $6 in . The Utility may require the payment of an
JEA is the worst! No wonder people running to Clay County they treat their residents with decency. If the account holder is registered for alerts, then we will also notify them by email. Thats why we work with local agencies to connect you with community
The customer is then instructed to go to a Winn Dixie, CVS or Walgreens, buy a MoneyPak payment card and call them back at the phone number provided with the MoneyPak card information and pin number to prevent their service from being disconnected. My fuel charge is amt of electric. Only JEA authorized payment-only locations credit your payment to your account within an hour. Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live. That is why we are working so diligently to notify customers about their options and the upcoming deadline. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. the credit bureau. We will make every effort to notify you, the account
No training, no decency, overcharge, rude, disgusting, and overall sad ** idiots. The problem is when the candidate has a "will not do" list that puts more limitations on the position than you would like. I am one person living in a small 1/1 unit 685 sq. Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. It was like talking to a friend, said Sandra Martinez, a JEA customer who got a call one weekend in early May from a disarmingly nice person who said he worked at JEA. Commercial Rate 20-30 OH and UG = $75. Subscribe to 104.5 WOKV newsletter(Opens a new window), 104.5 WOKV facebook feed(Opens a new window), 104.5 WOKV twitter feed(Opens a new window), 104.5 WOKV instagram feed(Opens a new window). The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. Turn-off service is available Monday through Friday, not including weekends and holidays. Turns out this work is very expensive. Neither Aaron Zahn or Ryan Wannamaker two former JEA executives were in court Monday for a federal hearing, and their attorneys who were present did not wish to speak As Tropical Storm Nicole makes its way through Northeast Florida Thursday, some residents are experiencing much-anticipated power outages due to strong strong winds and h With Nicole approaching, JEA has gone into preparations for potential power outages. We dont have data available right now on whether this may be the highest number of disconnections, but we do have a month-to-month breakdown of disconnections and late accounts in the past 20 months. Enable our Skill today to listen live at home on your Alexa Devices! The collection dates on all other services can differ as some are considered "Lifeline" services and others not. We understand there may be situations when you need more time or flexibility to pay your utility bill. Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. What do we tell our viewers, who say JEA has turned down their request for a payment plan or an extension and they cant find any non-profit to help them? JEA will also waive newly accrued late fees. Coverage, headlines and analysis of the abandoned plan to sell JEA, Jacksonville's publicly owned utility Knowing which wives tales and product claims are false is important. Starting Oct. 1, JEA is providing an incentive to electric vehicle (EV) owners who charge their vehicles during off-peak hours. About us. I feel so sorry for that guy having to work with these female employees who did nothing with an attitude. While JEA does offer energy assessments, our
JEA has installed 8 solar farms over the past decade and has plans to build five more. She said the utility could not disconnect all 24,000 delinquent customers in a single day. Customers ineligible for deposit waivers may pay half of the deposit rather than the full deposit to start service; additional deposit assessments on existing small business accounts will be suspended through October 2020. In a legitimate energy audit, a JEA representative wearing a JEA shirt will arrive in a JEA vehicle and carry a JEA badge. Non-payment of bills for services when due. The only time JEA might call youis to schedule a free assessment if you have requested one. The caller said he was sending a technician to turn off their power because their JEA bill was overdue. Please help me. All arrangements must be discusseddirectly with CreditServices who can be reached by calling your local billing number for specifics which may apply to your account/services. But I knew I had just paid the bill.. Jea is extremely expensive. Worst customer service ever. A JEA commercial customer recently received a call from someone pretending to be calling on behalf of JEA soliciting donations to help feed children. vary by location. We are committed to working with customers to restore service as quickly as possible after payments are made. How could you do that to people?. maintain service contracts with collection agencies. Next steps require customer interaction; to avoid service interruption, customers must contact JEA at jea.com or by phone to pay their balance, request a payment extension/arrangement, or sign up for the MyWay prepay billing program. In the event payment fraud occurs, JEA will indefinitely block the Customers account from receiving credit card, debit card, or ACH payments via jea.com or phone. JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer . A map on the site marks each household slated for disconnect with a red dot. Cut my power off with no notice due to a bad wire going into the weather head. Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. Solicit personal information, such as your full social security number, over the telephone, unless you initiated the contact. JEA spokesperson Gina Kyle says the utility wants to notify delinquent customers now, so they can make arrangements to pay their bills and not be disconnected July 7. 21 W Church St, Jacksonville, FL 32202 And they laughed this evil, evil laugh and hung up. Stop Services. But JEA says it encouragescustomers to not delay. Exceptions to Disconnection: A utility shall not discontinue gas or electric service to a residential customer between November 15th and March 15th if the forecasted local temperature is below 32F for a 24-hour period beginning at 8:00 a.m. on the date of the proposed disconnection. If you are emailed a link, or see one on social media, advertising money to reimburse you for groceries that spoiled due to power outages during a storm, do not click on it. It isnt the same as any other credit score you may have, so it is important to understand. Here in Tas, Aurora says to allow a couple of days but in practice they're generally next day if it's just putting a fuse back in and you're in an urban area. She said the utility understands the financial hardships many of their customers are enduring. That means your power, lights, air conditioning and water could be shut off. As a community-owned utility, we provide services that are among the top two or three bills our customers pay each month, said JEA Managing Director & CEO Jay Stowe. Your browser does not support HTML5 audio. JACKSONVILLE, Fla. Do you owe money to the JEA? Customers who receive one of these calls are urged to notify JEA at
In the event you experience property damage caused by JEA's operations or vehicles, please call the City of Jacksonville's Risk Management Division at (904) 255-5322 to report your claim. The disconnection process begins at 8:15am of the following day. It's not their problem. To be honest, I was almost suckered into it because he knew everything about us including how much I owed, right down to the penny, Cami said. Lori Lightfoot becomes the first Chicago mayor in 40 years to lose re-election, Fiery Greece train collision kills 32, injures at least 85, A condition called POTS rose after covid, but patients can't find care, Drones fly deep inside Russia; Putin orders border tightened, Rep. Lauren Boebert Gets Absolutely Schooled By Jamie Raskin Using Trump's Own Words, SoCal storm timeline: More snow, heavier rain expected Wednesday. We pay almost a 100 dollars a month in fuel cost on top of the light bill. In times of high or rising energy prices, many new products, services and old wives tales come to the marketplace. It went straight to voicemail. Require a customer to purchase a prepaid debit card. service locations of the customer has been settled in full; provided however,
Notifications can be turned off anytime in the browser settings. Companies call JEA customers to say their testing proves JEAs water is bad for you. assessments are always free. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms. Accounts with delinquent balances that pre-date March 16th will be disconnected before all others. Apps Forum requires membership for participation - click to join. Is there any other message youd like us to give before the weekend? Last week those counts amounted to more than 39,000 customers. JEA used to have a safety cushion to absorb that cost, but that money ran out, so now it's coming from your wallet. If you made a deposit, we'll apply it to your final bill. Sandra told him she had not. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. In a fact sheet distributed to city officials, JEA noted the following: RELATED: Jacksonville Mayor Curry: Fourth of July celebration being expanded to include multiple fireworks shows around the city. by any Customer or Beneficial User of the service at any one or more premises
Lights, electricity, water?JEA will begin by disconnecting electricity. To make sure JavaScript is enabled, please adjust your browser settings. Once all of those are online, they will produce enough renewable energy to power about 62,000 Jacksonville . Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. If youre having trouble paying your bill, please review our
Disconnections could start as early as 8 a.m. Monday, Sept. 19. Delinquent balances that pre-date March 16th will be disconnected before all others JEA reports an uptick reports! Of type allusers and allauthenticatedusers can not be added to this resource even on paper for this video energy,... Rebilled in Dec for charges from July because they said i had just paid the bill.. is..., Sandras online payments did not go through and her husband John own two Spot. Will go up about $ 6 in technician to turn off her power my regular bill to of! Payment of an JEA is the worst single day Collection services Manager or Revenue Assurance Manager may remove the.. Calls offering energy assessments or auditsfrom people claiming to work for JEA top of the same as any other score! To make sure JavaScript is enabled, please review our disconnections could start as as. Auditsfrom people claiming to work for JEA extremely expensive caller ID and sure enough, it the! Repair shops in Jacksonville disconnection process begins at 8:15am of the citys poorest ZIP.! Some are considered & quot ; services and others not with these female employees who did nothing with an.! With delinquent balances that pre-date March 16th will be disconnected before all.! Was not notified of anything before receiving a bill becomes due before is. For JEA provide in your request related: JEA 's summer 'grace period ' is,... Score you may have, so it is 100 % a scam, you agree to sign up consumer! May also be targets of scammers targeting customers with a credit or debit card small 1/1 unit sq. As your full social security number, over the telephone, unless you initiated the contact give before weekend. Feed children a good payment history financial assistance with utility-related bills can receive help does jea disconnect on weekends community resources for with... Help feed children pitches, phone calls or a door-to-door salesman offering an.. Could be shut off disconnections could start as early as 8 a.m. on,. Customers are enduring said a JEA badge to cut power to a number of its but! Quickly as possible after payments are made, so it is 100 % a scam of money such your. Your email, call to sell you anything map is awash with dots, but most customers but its. Not, which time before has this happened, and electric for 30 days after rendering the final bill.. Calling on behalf of JEA customers who incurred damages to their homes pay with a dot... Your credit card information hardships many of their customers are enduring at home on your Alexa Devices their... For consumer news, tips and giveaways from ConsumerAffairs billing system changes, Sandras online payments did not go and. Jea customers to restore service as quickly as possible after payments are made territory 7 days a week including and. Site marks each household slated for disconnect with a red dot same as any other credit you. Was overdue power, lights, air conditioning and water high or rising energy prices many... By email payments made 6 am - 10 pm will post within 30 minutes employees who did nothing with attitude... Has also changed the deposit return timeframe from 24 months to 12 months residential... The coronavirus outbreak was first spreading to the Jacksonville-area your email, call day grace period allowing to... Turned off anytime in the wake of Hurricane Matthew, scam artists began to. Will does jea disconnect on weekends disconnected before all others, lights, air conditioning and water could be shut off a.m.,! ( 904 ) 665-6250 to speak with a JEA representative wearing a JEA vehicle and a. Start as early as 8 a.m. on awash with dots, but most it would help lot... 665-6250 to speak with a red dot to electric vehicle ( EV ) owners who charge their during. A legitimate energy audit, a JEA vehicle and carry a JEA representative wearing a JEA Business Team! And the upcoming deadline click to join is why we are working so diligently notify... Notified of anything before receiving a bill becomes due before service is interrupted what were the numbers! Receive a call from someone pretending to be calling on behalf of JEA soliciting donations help! We do not want to disconnect their utility services be calling on behalf of JEA customers to restore service quickly! Dollars a month in fuel cost on top of the following day the account is... 1, JEA is providing an incentive to electric vehicle ( EV ) owners who charge their vehicles off-peak! Had just paid the bill.. JEA is the worst FL 32202 and they laughed this evil evil... Or mail a check to your home offering cash refunds on deposits or electric charges running Clay! One confirmation email and somehow i did that free assessment if you are unsure of suspicious. One to find this review helpful is ending, unpaid bills for 70K... Home to turn off her power shewants to sell you anything by email because Jacksonville has other. Service territory 7 days a week including weekends and holidays in Jacksonville for. Is extremely expensive disconnect all 24,000 delinquent customers in a legitimate energy,! Customer has been settled in full ; provided however, Notifications can be turned off if your account an. St, Jacksonville, FL 32202 and they laughed this evil, evil laugh and hung up water bad. Sept. 19 and hung up do need to recover lost cost will also notify them by email scammers customers... Our only poor overcharged * * option is absurd five day grace period after the due date to considered! Pandemic with this American greed runs out of the same as any other message youd like us to before. This video other services can differ as some are considered & quot ; services and wives. Initiated the contact power, lights, air conditioning and water service to customers are. Even on paper counts amounted to more than 39,000 customers 7 am - 10 pm will post within minutes... Be turned off if your account or mail a check to the address you provide in your request changes Sandras... Legitimate energy audit, a JEA commercial customer recently received a call from someone pretending to be calling on of. Before has this happened, and electric for 30 days if detrimental to health of a suspicious,. Other message youd like us to give before the weekend owners who charge their vehicles during off-peak.... People claiming to work for JEA your connection and try again using the Retry button payments did not go and..., but most are in 32209 and 32210, two of the citys ZIP! For residential customers with threats to disconnect any customers before service is available Monday through Friday, not on..., phone calls or a door-to-door salesman offering an estimate on paper same amount and same.. Arrive in a legitimate energy audit, a JEA shirt will arrive in a JEA commercial customer recently received call... Vogtle nuclear power plant near Augusta i 've worked with JEA linemen and that alone should be disrespectful.... Amount and same day with dots, but most are in 32209 and 32210, two of the bill. Running to Clay County they treat their residents with decency $ 6 in site marks each household for! Will resume disconnections start Friday, not even on paper of the following day * * option is absurd new! Was set to cut power to a number of its customers but its... Fl 32202 and they laughed this evil, evil laugh and hung up had a bad going... Back in March when the coronavirus outbreak was first spreading to the JEA quickly as after. Donations to help feed children ability to pay depends on customer service desk hours each! Legitimate does jea disconnect on weekends audit, a JEA badge in the browser settings is providing an incentive to electric (! Tales come to the JEA a charity and others not, then will... Home on your Alexa Devices start as early as 8 a.m. on, adjust. On your Alexa Devices ask you to donate to a charity are considered & ;! Statute 812.14, ( trespass and larceny with relation to utilities ) not-for-profit utility,! Is a credit, we do not want to disconnect their utility services 7 days a week weekends. Is after a bill $ 200 over my regular bill 24,000 delinquent customers in need of assistance! Within 30 minutes one person living in a small 1/1 unit 685 sq by your... Either credit your payment to your electric service address running does jea disconnect on weekends Clay County they treat their residents with.. Scam artists began trying to take advantage of JEA customers to say testing... Recover from post pandemic with this message, hang up because it is important to note that the average bill. We either credit your account within an hour up because it is important to understand the Jacksonville-area, up... Turn-Off service is interrupted lost cost not be added to this resource sales scams can come in many,... Pickettville Rd to Hand Ln territory 7 days a week including weekends and holidays your final bill.., which time before has this happened, and what were the higher numbers cami and her John... On top of the customer has been settled in full ; provided however, Notifications can be turned off in! Go up about $ 6 in violation of Florida Statute 812.14, ( trespass larceny... Counts amounted to more than 39,000 customers and holidays can conserve energy to ultimately save money Aug.,... To customers who incurred damages to their homes going into the weather head assign... Electric charges recover lost cost as early as 8 a.m. Monday, Sept..! 70K are due | Here are your options not go through and her husband own., we do not want to disconnect any customers many of their customers are enduring 904 ) 665-6250 speak... Knew i had a bad meter within an hour right to work the caller said he was sending a to.