We advise you to register your card online so that we have a record if you lose it. The Railpass Application Form can be downloaded from the Merseytravel Website. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. There is a small administration charge which will be applied to your refund. Buy one at the beginning of term for. You can also see the date that your ticket is due to expire. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. If the T-FLOW balance is of credit is exhausted alternative payment will be required. I no longer need my ticket can I have a refund ? Yes, one of the benefits of a smartcard is that you are able to buy a number of Solo, Railpass or Saveaway tickets and store them on the card. (a) In the unlikely event that there is any defect with any aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible; (ii) please give us a reasonable opportunity to fix any issue. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and posted out to the address on your application form within 5-7 working days. I have looked at the Solo Term Time Ticket and the dates don't meet my requirements - what should I do? Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. This fee is to cover the card production and distribution costs. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Saveaway tickets are valid on buses, trains and Mersey Ferries* in in either one area or all areas across Merseyside. If you do not receive your ticket within sevendaysplease email. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. 23 March 2021. Just pay for your ticket with cash or contactless payment from a Travel Centre or buy it online. The Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Trio Ticket issued by Merseytravel (we or us) when using bus, train and Mersey Ferries cross river services in and around Merseyside. 13. If the ticket is not suitable for your travelneedsplease visit the. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. and make full use of the benefits that the scheme provides; including T-FLOW only lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. 8.3 We may withdraw your Railpass, including refusing to accept the continued use of such Railpass and refusing to make it available on a Merseytravel/Metro Smartcard or Apprentice Travelcard where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. Solo tickets are valid across Merseyside. 6. Tickets purchased online will be refunded back to the original debit or credit card on which the original payment was made; and. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. 12. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). I have received my email confirmation and I notice that I have entered my personal details incorrectly? Solo tickets are valid across Merseyside. 16. Find your ticket when you answer a few questions about you and your journey, We will refund the unused part of a Solo 4-weekly, term time or annual ticket in line with our refund policy. We are unable to issue cash or cheque refunds. I have a Walrus card - do I need to change this to use the MetroSmart website? Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. Your ticket will becheckedand the refund calculated. 5.1 Each time you pass through a rail ticket barrier, it counts as a separate journey. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Closed on Christmas Day. We advise you to register your card online so that we havea record if you lose it. You no longer need a photo or application form. You must first use your ticket within 28 days from the date you buy it. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. Severability 14.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy. (f) We may stop providing the Fast Tag Scheme at any time. The Resident Concession is only available for personal use. This does not include diversions to buses that have been implemented due to roadworks or special events. Over 60s; People with Disabilities; The . Once a smartcard has been registered to create an account, additional smartcards can be added to that same account. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If your journey crosses the Merseyside boundary into Cheshire, Halton, Greater Manchester or Lancashire you must pay the extra fare from the boundary. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your My Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. You should receive your ticket within seven days. 6. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Someone else can buy the ticket for you but they must bring along a recent passport size photo of you. The Railpass Application Form must have been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. (m) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. If you are buying a smartcard for the first time you will receive a new MetroCard. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. One, Three or Five Day Bundle, Weekly & 4-WeeklyOnline or at a Merseytravel Centre or PayPoint retailer. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. 5.1 Each time you board and alight a bus, it counts as a separate journey. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: (Merseytravel Website), which shall replace all previous versions published by us. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us.1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Solo Ticket has been added or is to be added to. There is a small administration charge which will be applied to your refund. 10.3.5 the Railpass is surrendered to us with the request for a refund. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. (c) We accept payment with all major Debit/Credit Cards (excluding Amex). You can buy a Solo ticket for a week, a month, a year or a term. 1 You can use a Solo Ticket on most ordinary bus. Who should I contact with any queries? In processing your Application and administering your Account Merseytravel will take all reasonable measures to ensure the services are carried out with reasonable skill and care. The User shall not sell, tamper with or wilfully damage the Fast Tag. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and 8.4.3 a valid receipt is submitted to us with the request for a refund. These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. You will need to have your card checked to ensure there isnt a problem with it. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Misuse may lead to prosecution. Are there any restrictions in place when using a Solo Term Time Ticket? Solo. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside.For the purpose ofthese Terms, any reference to you or your means you, the customer. It is the Account Holders responsibility to ensure payments are successfully taken. 10.2 Trio Adult Weekly and Young Person Weekly Tickets and Trio Adult Monthly Tickets may be renewed within three days before the date of expiry stated on the front of your ticket. only. I dont currently have a MetroCard - how do I get one? Under 5s travel free in Merseyside. 10.3 Trio Adult Annual Tickets may be renewed up to seven days prior to the date of expiry stated on the front of your ticket. Bus, Ferries, Tunnel, and Train Ticket Prices | Merseytravel Compare Tickets For all you need to know about commuting by Mersey Ferries, check out the Mersey Ferries' website Mersey Ferries. One, Three or Five Day Bundle, Weekly, 4-Weekly, Term Time & AnnualCash, contactless, credit or debit cards. 4.2 Adult Trio Tickets are for persons aged 19 or over. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. 4.1 Adult Railpasses are for persons aged 19 or over. PayPoint stores in Merseyside, Merseytravel Centres and staffed stations in Merseyside. Tickets are valid Monday to Friday onterm time datesonly. DefenitionsAccount Holder means the holder of the Fast Tag Account. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used.7.5 The Metro-Smart Website accepts the use of most major debit and credit cards (excluding American Express) when purchasing Solo Tickets. Vehicles towing a trailer or Caravan must pay the class 2 toll. Take your term time ticket to any staffed Merseyrail network station (except Chester). If you do not receive your ticket within seven days please email. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. Please note that it may take up to 16 hours before your ticket can be loaded onto your card so try to buy yours before 5pm the day before term starts. 4-WeeklyUse it any time on any day for 4 weeks. 4.7 The term time dates for each academic year can be found on the Merseytravel Website. Our website is the first step . Merseytravel offers a range of tickets for buses, trains and Mersey Ferries in Merseyside. We are sorry for any inconvenience caused. Can I see details of journeys that I have made? (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. Your receipt should show this information, or if you have bought it online you can check this in the My Tickets section. Please call 0151 330 1000 to check. Solo tickets are validon any bus serviceacross Merseyside. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. The two cards work in exactly the same way they just look different. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. 12. 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