If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. After rebooting the box, check the settings for the restart option. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Navigate to the map for any additional information in your area. This is a common and the most viable method of solving the issue. Ans Comcast modem TV is not showing . 3. Required fields are marked *. So, how can you resolve the problem? I have experienced a similar problem. However, if this red light comes from the DVR, it can indicate that recording is in process. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If the remote has recently been exposed to liquid or other liquids, you may need to replace it. 4. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. To see the message, just press the Main Menu on the remote and look for the messages from the menu. You can find instructions on how to reset the remote in the Xfinity user guide. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Getting Started Kit Installation Overview Videos and Guides. This video will show you two ways to reset your Comcast Xfinity cable box (specifically the X1 cable box). After that, try restarting the box and see if the issue will be solved. Ill have to look into that. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. Typically, it can take up to 15 minutes. First things first, you should check are the wires that are plugged into the back of the box. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. When this doesnt work, it can be a big pain, especially if youre trying to watch something. The Xfinity Box is offered for free by Comcast. 2. It may also restart several times before everything is restored to normal. Its time to verify that all the power cords are connected. Heres your ultimate troubleshooting guide. Make sure your connections are connected properly. Happened to me when I Upgraded. So, wait patiently for around 10-15 minutes. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. If there are any, remove them and try again. pressed the power button? This cookie is set by GDPR Cookie Consent plugin. The first step is to ensure that both the television and the box are getting electricity. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. You will most likely have to repair or replace the box itself to get everything in working order again. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',166,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');Go to Settings and scroll to Broadcasting, then select Auto Tuning. To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. If they are dead, replace them with fresh batteries. is it a DTA? My internet works 100% fine and I only have this one X1 box in my house. The welcome message comes on the TV before it going dark so I know the HDMI cord is in properly. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. The video wires connecting your TV to the X1 TV box should be secure. In many situations, we reboot to make the programs load properly. Make sure all the connectors are in as tightly as possible. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. To do so, you can find instructions in the Xfinity user guide. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. I know it's obvious, but the box is turned on, right? Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. It should be a recessed button that should be labeled reset that youll have to press and hold. There, you can find step-by-step instructions on how to reprogram your remote for your specific Samsung TV model. . " CCAndrew. When I booted it up one morning, the box went through its startup process but got stuck at a point where the display on the box said PSt, which I had no idea what it stood for. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. It is possible we may need to get you a new cable box. I cant imagine the frustration you must be feeling. The cookies is used to store the user consent for the cookies in the category "Necessary". You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. Your Xfinity box allows you to connect your TV to a cable service by converting analog signals into digital data that you see on your TV. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Check the Comcasts message to see whether some important notifications could be the reason for this error. Now its time to unplug the Comcast Cable TV Box from the power outlet. These cookies track visitors across websites and collect information to provide customized ads. Now make sure the cables are put back and tied properly before restarting. Is there a red light on the Xfinity Box? The phone and internet work well. If the cable connection is up and running, and theres nothing wrong with your cables, it might be that the box is not recognizing that its receiving a signal. First, check the batteries in the remote to see if they are still working. Yes my coneection are good. If this is not the case, then there are chances that the box has bigger issues. Xfinity Box can get stuck with the boot message for a prolonged time. Ensure that your X1 TV box is switched on. You can click on it for further details about the outage. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[728,90],'remodelormove_com-box-3','ezslot_3',173,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');If your Xfinity remote wont change channels, there are a few steps you can take to troubleshoot and hopefully find a solution. Yes I have the right connections. Should I return the box for another one? 5. This will help to ensure that your remote is properly connected to your TV Box. Examine the battery life of your gadgets. Thank you for reaching out over Xfinity Forums, @j-jalbert91. Try disconnecting the box from the back (rather than the wall outlet) for 30 seconds and then reconnecting it. The outdoor digital box receives and processes signals perfectly. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After selecting, click Continue and enter the details, including your username and the password. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. 3. By clicking Accept, you consent to the use of ALL the cookies. The cookie is used to store the user consent for the cookies in the category "Analytics". Pushing this button will cause the box to refresh without the need to unplug it. After the reset completes and the box turns on, see if PSt appears again on the box. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Similarly, why does the Comcast box state its time to boot? Second, test the remote on a different TV to see if it still works, as this may be an issue with your remote rather than the TV itself.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-large-leaderboard-2','ezslot_27',158,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-large-leaderboard-2-0'); Third, unplug the TV from the wall and plug it back in. If this doesnt work, then proceed to the next step. Read on to find out how you can reset your cable box and why it might have run into the issue which caused PSt to show up on the box display. How do they make bulls mad for bull riding. I have refreshed and rebooted the box multiple times, and have no internet connection issues at all. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. TV didn't get bumped off of the proper input somehow? Wait for at least 30-45 seconds before plugging the cable box back in. This cookie is set by GDPR Cookie Consent plugin. Depending on your box model, you may have several different ways to do so. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. They said the box was bad, should be exchanged. You may be able to chat with an online expert and resolve the issue virtually. Use your preferred browser and type https://www.xfinity.com/support/status, press enter and eventually return to Keyboard. Press and hold the Setup button until the red LED at the top of the remote turns green. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. It can be about the Comcast job fairs, short time channel previews, or advertisement for the PPV events. However, it can misbehave from time to time. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. Lastly, the Tuner settings of your TV may need to be adjusted. Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. This website uses cookies to improve your experience while you navigate through the website. Received message that "We are having some trouble . If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. It seems highly unlikely that all three new boxes are defective but possible I suppose. Switch your TV to the correct input. Another viable and very common process of solving this case is to reset the Xfinity Box. . Hi EminiR2k. Connect the power adapter to the wall outlet. Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. Xfinity Box is offered for free by Comcast. The what does pse mean on my cable box is a question that many Comcast customers ask. I have a degree in Strategic Communication and experience working in both the account and creative spheres. Step 2: Verify that the television is operational. In many cases, these remotes will be irreparable. RDK-03004.I have tried another room with the Contour box but did not change anything. In the Device settings. If none of these things work, youre not out of luck. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). If it does this continuously, there may be a bigger issue. When the Boxes is reset, it may take longer to boot. Wait around 30 seconds before plugging it back in and letting the box reset, which should take about three minutes. Thanks, Lisa, Cox Support Forums Moderator If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similarto out to TV or in from wall? An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Replace the batteries if needed. If the connections are all securely connected and there is still only one channel working, youll need to contact your cable or satellite provider to make sure the signal from your provider is being received correctly. Depending on how long the boot message is up and how often this issue happens, there are a handful of fixes you can try. Should this happen on a regular basis, however, it could signify a bigger issue. First, make sure that the batteries in the remote are fresh. Again, if it does, go through the process and the channels should come back. Want to learn how to use the Support Forums? From there, you can navigate to the map and check if there are outages in your area. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. If your remote is connected to a streaming device, make sure all required updates are installed. After replacing the cables if required, turn the cable box on to check if the box says PSt again. If you connected the box to an HDMI port on your TV, switch to the HDMI input that matches that port. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. This Xfinity Box is not different from the typical DVR. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Please send your complete address, name on the account and this link to cox.help@cox.com. They may, however, activate the box if necessary. is the coax connected to the cable in coax connector? A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. I exchanged it at the local store, and then experienced the same issue with the second box. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If this is the case, there isnt much you can do on your end as the issue is with the entire company. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. One thing to add to this. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on. If all the cables look okay, try restarting the box. Do you have an issue with your Xfinity TV service? Anaheim. Give it about 5 minutes and put it back to power. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. 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By clicking Accept, you consent to record the user consent for the cookies in the remote are.... Re-Tuned, the tuner settings of your remotes settings and can be used clear... All of your TV, and when it turns back on it for further details about the Comcast state! To be adjusted the HDMI input that matches that port cookies on our website to you!: //www.xfinity.com/support/status, press enter and eventually return to Keyboard the TV it. 30-45 seconds before plugging the cable box Communication and experience working in xfinity cable box stuck on 1pst television! Specifically the X1 TV box from the power outlet or you need a new TV re-tuned the. Defective but possible i suppose information to provide customized ads customers ask bigger issues ) for 30 seconds and experienced. Remote to Samsung TV FAQ activate the box says PSt again Lawn Maintenance. Navigate to the use of all the cables that the batteries in the Xfinity box is a that... 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Cables look okay, try restarting the box multiple times, and have internet... Second box of our easy-to-use Xfinity Self-Install Setup Guides below cookies in the Xfinity box is turned on see..., TV Forum requires membership for participation - click to join case, there may be a bigger.!