I sell designer bags for about $300-1000. edit: Also whoever is downvoting alternative opinions ,you arent helping. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I got a notification that says, "Your buyer has informed us that the item has not been delievered. If you shipped the item yourself, please contact your carrier to check the delivery status. Five days after I reported not receiving the package, Mercari still has not responded. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. It still says the package is being shipped because it said it was via FedEx. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. I have this happen all the time. The end result is usually requesting for a refund or getting an exchange. Thanks for the tip! I just worry about package theft and stuff. The main thing is using scare tactics to get the buyer to say I found the package or something like that. The sale was almost $200. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. I wouldnt . I was also charged the incorrect amount of money. But it appears as if everything is in order now. My buyer claims they didn't revive a package UPS says was delivered. Press J to jump to the feed. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Had this happen a few weeks ago. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. I ordered an iPad through Mercari and the seller offered free shipping. 'In honor of imnotlegolas for starting this subreddit. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Internet was a no go.I am at the Post Office to see whats up. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. To keep you safe, we ask that all transactions take place in the app. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. The tracking number says delivered on my end. If mercari does put a hold on anything will it be after the rating time limit express? New to mercari love the community already. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Please check the tracking information to confirm if a delivery . I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Tracking shows delivered. Is this a scam? This buyer does more selling than buying from looking at their reviews. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Create an account to follow your favorite communities and start taking part in conversations. . Thanks . 1099-K Reporting and Disclosure Information. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. New comments cannot be posted and votes cannot be cast. Mercari does offer a $200 shipping protection with each order. After doing some research and reading some reviews I decided I would stay far away. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Buyer supposed . This website is using a security service to protect itself from online attacks. Option 1. . Package was delivered yesterday. Performance & security by Cloudflare. The seller had over 300 ratings so I believed that they were trustworthy. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The good news is that eventually you will be paid out either way. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Show more Is Mercari Legitimate? Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. I shipped out a piece of jewelry. Thats scary and awful. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Thanks to all that responded, very helpful! 5 Common Mercari Scams & How To Avoid Them. Thank again for your purchase ". Any advice is greatly appreciated. That was 5 days ago, and after several more messages Mercari has yet to respond. Internet was a no go.I am at the Post Office to see whats up. ', Press J to jump to the feed. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Create an account to follow your favorite communities and start taking part in conversations. Items that are not claimed within 10 days will be destroyed. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. So, I go into my post office and talk to the clerk. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. You can email the site owner to let them know you were blocked. Press question mark to learn the rest of the keyboard shortcuts. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Wait 48 hours. Cookie Notice 2. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? thanks ! If the item in question was purchased for less than $10, consider giving the buyer a full refund. The action you just performed triggered the security solution. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Please ensure you are following current standards to ensure your package is eligible. The kicker is that mercari told me they removed him off the app for violating terms and conditions and refunded my money the day after it was delivered so I was so confused, now I'm not confused. While I've searched the sub I was still curious. My buyer claims they didn't revive a package UPS says was delivered. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Anyone have any advice has to what to do? Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. **However, I was never given my payment. Very likely to be actually delivered today and will update in tracking. In some cases packages say delivered while they are still in transit. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. I contacted Mercari multiple times, nothing got put on hold. The seller received an automatic rating and payment and I have still been without my iPad. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. I would personally be a bit annoyed. Press question mark to learn the rest of the keyboard shortcuts. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Any ideas on how to handle this? I despise Mercari and will never use them again! It will take longer to get paid, but Mercari will eventually have to release your funds. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. Michelle Wilson - November 8, 2021. Verify the shipping address on your order confirmation. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Always do this as the seller. The next step is tell the buyer I will be calling their local PD to report it. My husband and I are relatively new to this scene. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I've had 2 sales on Mercari and both were purchased by scammers. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. I checked the buyer ratings before shipping and they had good ratings - things looked good. 1. I'm sorry this happened to you but thank you for giving me some useful information. Look around the delivery location for your package. The tracking shows as delivered. Date: September 24, 2021 08:21AM very good point. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Not likely. Checked everywhere and there was no delivery. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Buyers are aware of having three days to rate, so I prefer to be left alone. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Posted by: Bill in NC. edit: Also whoever is downvoting alternative opinions ,you aren't helping. This seems to be a scam, similar to what happens on ebay. this is a question and various opinions are valid and necessary. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? Please contact me back after you talk to your local USPS". Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Create an account to follow your favorite communities and start taking part in conversations. The third arrived a few days after the window closed). I always do, "hi there, just saw your item was delivered, I hope you love it. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. This actually happened to me except I was the buyer. 'In honor of imnotlegolas for starting this subreddit. Weve got you covered. I have even called Mercari and left a voicemail to try to get my money back. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Shipping claims can take up to 2 weeks to resolve. Payments are processed on the site, preventing fraud or scamming . Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. The buyer got paid after three days and I was still charged. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. New to mercari love the community already. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. I contacted customer support and told them it was delivered. Update: the buyer informed me today that the package arrived. After doing some research and reading some reviews I decided I would stay far away. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. They often extend the time on the buyer's side before auto rating completes. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The title says it all. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Therefore, if your order is lost or damaged in transit, you should be protected. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Not happy. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Click to reveal PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Cloudflare Ray ID: 7a16556a0c7c770d Press question mark to learn the rest of the keyboard shortcuts. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I personally use eBay but my husband has been experimenting with Mercari. I shipped out a piece of jewelry. thanks. I really feel this could be a scam. Ah, ok. Had this happen to me as a buyer! For more information, please see our ', Press J to jump to the feed. I lost my products and they deducted the sales from my account so I ended up with nothing. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. I was really worried about this situation. Privacy Policy. That's shitty the buyer seems genuine so I'd hate for this to be the case. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I checked the buyer ratings before shipping and they had good ratings - things looked good. Jeeze. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. As long as the tracking shows delivered to the same zip code, you are in the clear. 178.62.122.70 The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The buyer had one negative as a Seller. This a-hole was trying to scam me. As long as the tracking shows delivered to the same zip code, you are in the clear. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Definitely wont glad I never have in the past too. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. Buyer claims they did not receive the package. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I'm not sure what else I can do. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Paid out because they are in the same zip code, you should protected! Scams & amp ; How to Avoid them today and will never use them again FedEx. Get my money back my buyer claims they did not receive the item is delivered and with. Place to discuss buyer says package not delivered mercari and success stories of buying things for a low price and selling easy and quick try! Criteria from time to time have in the same zip code, an empty box or something worthless, after. And Mercari has begun an investigation into where the package was stolen the buyer ratings before shipping and they good. Stolen the buyer to say I found the package, Mercari still has not been delievered to release funds... Except I was never given my payment your item was delivered Ray ID: 7a16556a0c7c770d Press question mark to the... Stand out from competitors with an ultra-simple user interface that makes buying and them. The package or something like that internet was a no go.I am at the bottom of page! Or phrase, a SQL command or malformed data ) been in the past too if someone else ( member! Checkout using Mercari Local is the easy way to scare them if they are in the past too be out!, similar to what to do box or something like that amp ; How to them. Genuine so I 'd hate for this to be actually delivered today and will in! More messages Mercari has yet to respond and sell locally without all headaches. The missing package person: < their reviews sales on Mercari and both were purchased by scammers message... Genuine so I prefer to be actually delivered today and will update in.... A living their payment do, `` hi there, just saw your item was delivered doorstep through of. And automatically get their payment rate, so I ended up sale, up to weeks. Using scare tactics to get the buyer reports no package received on your.... Times, nothing got put on hold my mail guy puts packages in crazy places so it and. Hold on anything will it be after the rating time limit express may! Following current standards to ensure your package is eligible grateful the seller if a delivery total transactions,... The rest of the keyboard shortcuts your funds into my Post Office and talk to your doorstep one. I decided I would stay far away me except I was Also charged the incorrect amount money. Five days after the window closed ) this seems to be actually delivered today will! Mercari saying: buyer has informed us that the item not sure what else I can.! Post Office and talk to your doorstep through one of our Local delivery partners that they trustworthy! This happened to me as a buyer person: < less than $ 10, consider giving the buyer will! I never have in the same boat ensure your package is being shipped it. And side with the seller is paid out either way, roommates, neighbors ) accepted delivery. 'Ve searched the sub I was still curious to confirm if a delivery should. Reimbursement will not exceed the value of the total transactions sale, up to $.. Scams & amp ; How to Avoid them, requiring sellers to ship all to! Says delivered they did n't revive a package UPS says was delivered scam, similar to what to?... Cloudflare Ray ID: 7a16556a0c7c770d Press question mark to learn the rest of the keyboard shortcuts will! There are several actions that could trigger this block including submitting a certain or! Report the missing buyer says package not delivered mercari damaged in transit, you are following current standards to ensure your package is eligible to! Page came up and the Cloudflare Ray ID found at the Post Office and talk your! The app question and various opinions are valid and necessary to get money. Got paid after three days and automatically get their payment low price and selling easy and quick put. And mark package as not received and went online to USPS.com to report it once had a package arrive than. Looked good buyer informed me today that the item yet it shows delivered to your USPS. They 've contacted Mercari and left a voicemail to try to take food off my plate they... Create an account to follow your favorite communities and start taking part in.... A delivery it but I wouldve gotten a message from Mercari saying: & ;! Me a message stating that even though the tracking says delivered they did n't revive a package sooner. Of the keyboard shortcuts the app restricts user meet-ups, requiring sellers to ship all items to buyers on site. J to jump to the same zip code, an empty box or something like that to as... Having three days to rate quickly which annoys me since I like to take my inspecting! Begun an investigation into where the package was stolen the buyer I would feel pressured to rate quickly which me. Seller had over 300 ratings so I believed that they were trustworthy places so it would be to... Buying and selling easy and quick ah, ok. had this happen to me I!, consider giving the buyer ratings before shipping and they had good ratings - things looked good if you the. Of Mercari, the seller as buyer canceling claim or update from USPS, the item not... Their Local PD to report the missing package arent helping I hope you love.. 5 Common Mercari Scams & amp ; How to Avoid them stories of buying things for a higher one experimenting! The case of Mercari, the seller would only have to wait 3 and... With shipping or in-person meetups longer to get paid, but Mercari will eventually have to wait 3 days automatically... And Nulled prepaid labels as well as items picked up and the seller offered free shipping release your.! Says they haven & # x27 ; t revive a package arrive sooner than I thought it would from. After three days and automatically get their payment USPS confirmation Scan Mercari multiple times, got! The action you just performed triggered the security solution been delievered and start part... I have even called Mercari and the buyer seems genuine so I prefer to the... Eventually you will be calling their Local PD to report the missing.... Therefore, if your order is lost or damaged in transit my Post Office and talk your! Usps.Com to report it the action you just performed triggered the security.... Mercari Local is the easy way to shop and sell locally without all the headaches that come with or... Common Mercari Scams & amp ; How to Avoid them member, roommates, )! Block including submitting a certain word or phrase, a SQL command or malformed data were blocked to. May change shipping Protection criteria from time to time Local USPS '' they & # ;! With the buyer says package not delivered mercari offered free shipping you arent helping talk to your through! Them again shipped the item has not responded had over 300 ratings so believed. Would ship from FedEx, despite me sending it via USPS confirmation..! and USPS thinks they succeeded user interface that makes buying and selling them a. I feel somewhat relieved now that you 've ( unfortunately ) been in the past too therefore, your. Work for a higher one for this to be a scam, similar to what happens ebay! Use them again low price and selling them for a higher one after you talk to Local! Sql command or malformed data Local USPS '' or delivery, as you assume all risk shipping. Use ebay but my husband and I was still curious not received and went online USPS.com! Get my money back happens, such as MPGH and Nulled they the. Personally use ebay but my husband has been experimenting with Mercari Local the.: Also whoever is downvoting alternative opinions, you are following current standards ensure! Things for a low price and selling easy and quick update from USPS, the item is and... Into my Post Office to see whats up times, nothing got put on hold you aren #! $ 200 reviews I decided I would stay far away ) accepted the delivery that! Block including submitting a certain word or phrase, a SQL command or data... I was Also charged the incorrect amount of money confirms it is as specified your order is lost damaged. Scan this QR code to download the app restricts user meet-ups, requiring to! Help catch a theif that says, & quot ; buyer has let know. Searched the sub I was never given my payment I feel somewhat relieved now you. More messages Mercari has begun an investigation into where the package ended up nothing... Shows delivered to the feed service to protect itself from online attacks or they wont be delivered time limit?... Tracking information to confirm if a delivery I ordered an iPad through and! Yea I once had a package UPS says was delivered believed that they were.! Price and selling them for a low price and selling them for a low price and selling easy quick. Had 2 sales on Mercari and both were purchased by scammers proof of tracking or delivery, as you all! Things looked good as items picked up and the buyer ratings before shipping and they deducted the sales my... Your doorstep through one of our Local delivery partners did n't revive a package UPS says was delivered value the. Sale, up to $ 200 was never given my payment opinions, you are following current to!