One was considered "lost in transit" so a second was sold at zero as a replacement. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. We try to pride ourselves in ensuring we provide great customer service, whether in the store or on the phones. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. Then the replacement arrived and it was even more damaged. Checked there and no luck. This is a tiny box yet really expensive item and I'm scared it will be lost. I'm just told I have to contact FedEx. Based on this entire experience I don't intend to shop at Best Buy in the future, whether that's in store or online. The item must be returned undamaged with original packaging intact. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. I recently sent a return through UPS. We trust you then only I buy the product. I'll be able to sleep tonight lol. Package delivered to a wrong address with online stores. Be ready for the SAT with strategies and up-to-date information straight from the exam writers. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. I contacted customer service in chat after a few days and they told me to be patient. Best Buy is issuing me a full refund. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . How to Change Shipping or Pickup . Best of luck man. Download BestBuy app and open it, after that pull it down as you're trying to refresh the page and keep holding. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? You will see details of your shipping status. Please can someone escalate this issue and get my package back to me. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I believe it was a day or two they mailed two more phones out. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. Returns should be booked within 7 days from the date of delivery. The problem is my address is in California and they delivered it in Kentucky, somehow. And I can't even switch out the item for something around the same price that's near my area even whenIT ISN'T EVEN SHIPPED YET? 2018 Best Buy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I asked if they could cancel that gift card and issue me a new one. I request you to please exchange it as it's a gift . We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. He had to review my previous calls first, understandable. Options. Your 'right' is to pick up the phone and tell them you've received the wrong item. I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I look forward to hearing back from you. read more. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. Ok now I have to call the shipper. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Best Buy Marketplace Large Item Scheduled Delivery. As he was walking up, I stated that I was expecting a laptop, and he had a padded envelope in his hand. They are the exact same item new in box and I didn't see anything different. So you shouldnt either. The representative checked the area and the Amazon delivery lockers and no package was found. I feel like I'm going to go there in the morning and get fucked. kaixen 7 yr. ago. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. I put in for a return and sent it back the next day. Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. One man, who almost fell victim to this scam, became suspicious when a delivery person came to pick up a . 1. Contact bestbuy customer service and explain that you did not receive their delivery. I tried to call the customer service as well but they were least bothered. 12,732. Hopefully, you can see how wrong this experience is at so many levels. Like if I don't get the GPU oh well, at least I'll get my money back. 12-30-2022 10:52 AM. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. On Wednesday, as expected, they've now delivered a SECOND computer replacement. You sent the wrong item!!! However, the box only contained an Anker Keypad (used as part of an alarm system?). The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . Originally paid by PayPal. 1248 reviews of Best Buy "this place is my sweet tooth, my heroine addiction, my weakness. I appreciate you taking the time to write us regarding your order. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. Zee Dee Touch. It is one of the Big Five American . Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. So, Best Buy delivered my item to a wrong address. If you get the wrong item or the wrong color/size/model, there are three ways to make a return. I've had this happen before at Walmart and it was no big deal they just issued the refund to a new gift card. Download Template : (pdf, docs, ODT, RTF, txt, HTML, Epub, Etc). I order a PS4 game on 1/7/2021 and when it arrived it was damaged. Be sure to include your full name, phone number, and email address, along with your order number. This is not the first time I am buying from you, I always appreciate your service and product too and like to purchase from your (portal). Even now it states that It'll arrive between the 20th and 23rd, now I'm being told it'll be there in February.At this point I have no idea if it's even worth trying to pursue. Same Day Appliance Delivery. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. If worse comes to worse, I'd do a chargeback on your card. So I hope you understand the situation as it is her birthday gift. What a unnecessary hassle. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. However a UPS deliverer did place some of my packages at the incorrect building about a week or so ago. Jun 29, 2018. I hope that I will get your help and cooperation on this matter. Hi, Fedex delivered my bestbuy package to the wrong address (based on the delivery image of someone else's front door). The 27th and 28th Canada Post did not work so nothing shipped. Packages are never delievered direclty to the units and . April 13th came and went without receiving any package delivery notications from my building, so I thought I'd check in with the front desk again to see if any packages had shown up. Please just keep it. Again, trying to make it my problem, and not Best Buy's problem. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. In-store pickup & free shipping. Click the order number on your 'Purchases page.'. Nobody as of yet has offered to lift one finger to help me. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. If a small business accidentally sent me something I would definitely think differently. Our online shopping is meant to make things simple and smooth. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Shop Cooltouch Multipurpose Kettle, 1.2 L and get Free Delivery on orders above Rs.1000. they looked up the order just like I could. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. If it doesn't show up I'm just going to contact them. I can't reach the product because it's very far away, so I can't return it. Definitely what this guy said. Please help I don't want to be out $50 after receiving damaged goods twice and having to drive 30 minutes each time to return the item. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. At least until the store counter person is counting those items that day and they are plus 1. #14. So please look into it and send the right item within this week. I signed off the item and now thinking of waiting at least a month before I do anything with it. I wanted the camera for Christmas. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) I'm mostly just baffled at this entire process of reporting a missing package. They assured me that all was good, that they would "reship" the tablet to me. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. For example, if you had an Amazon, Aliexpress or Shein shipment delivered to the wrong address, contact the store that sold you the item and explain the situation. Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. That's when the the scammer will send out a delivery company to come pick up the item to return it with a pre-addressed label. So disappointed in Best Buy's customer serivce. To get started, simply send a private message that includes your full name, phone number, email address, order number, and any other information that you may believe would be helpful. Enjoy the product mate, According to the Federal Trade Commission, any item delivered to you, you are allowed to keep. With the police report filed, they'd take your side immediately. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. in Nurseries & Gardening, Outdoor Power Equipment . For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But you can rest assured that open-box . What makes this worse though is that part of this purchase was paid by using a $50 Best Buy gift card. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. Please help me get my money back. 3. UPDATE: Deysha did a wonderful job at assisting me with this issue. I ordered the product (mention the product), but I received something else (mention the product). 02-28-2023 07:50 PM. 2018 Best Buy. I called best buy but got put on hold too long and they called back while I was on a work call so I didn't get a chance to say anything. Visit often because new items are added regularly. You'll go home. On January 15th I ordered a laptop - all fine right? Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. However, there was no guarantee I would get the item before Christmas. 2. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. We took care of everything else in the kitchen reno (demo, floors, plumbing,". Returns 155. Either way super frustrating because I really doubt I'll get a refund from UPS or Best Buy if it never shows up. The mistake can be from the warehouse picker where he gets confused when the products are similar. 1. Hey how did you get your money back? I had to wait 45 minutes for her to be able to contact FedEx. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Will they refund my order or send out replacements? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. From what I have seen, if you are contacting the 1-888-BEST-BUY number, they will usually resend the item to you and normally expedite the delivery. 7 Adjustable Temperature Control: From 21.2F to -0.4F, our fridge ensures frozen food freshness and stores favorite ice-cream. I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. 2018 Best Buy. This is my first time losing stuff from Best Buy. Amazon won't charge return shipping for defective or wrong products but they do if you simply don't want it. I believe their research ended when the was signature confirmation of the delivery. I'm starting to get worried. I feel like I don't have to stress about it now. Create an account to follow your favorite communities and start taking part in conversations. From my persepective it seems that Best Buy never did any research for the missing package. She shared with me that FeEx is usually good about deliverying packages correctly and believed it was misdelivered. Now I have two. Sure, most shipping mistakes are made when a shopper's item isn't delivered, but there are times when retailers inadvertently ship more than one of something to a consumer. But due to constant delays from the access point being unable to receive more than 10 packages at a time. I was furious. I was never able to speak to a supervisor even when asking direclty. . DUDE I'm so incredibly glad to find someone in the same situation. 08:26 AM Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. The Consumer Rights Act states that items must be 'as described'. Thank you so much for this peace of mind, I've been worrying about it all day. I checked that same apartment (we share the same apartment number, but in different buildings) and there was nothing there. I understand where youre coming from, as its never pleasant to find out an order has been delayed, let alone not received. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs I ordered two s10 s like 6 months ago and they go lost. It's gonna connect u to a staff and talk to them! I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. I appreciate all the services you have provided to us as all were on time and in good condition so expect the same for the future. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. No. Best Buy has had my money for almost 2 months now, and the best I get from customer service is 'we are sorry'. Looking forward to working with you on this. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. A couple days later, I received notification that the shipment was delayed, and a few days later, a notification that FedEx returned the package to the shipper. So glad. Choose from a variety of open-box items, all discounted to save you money. Oct 27, 2017. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. i get refunds through paypal all the time stop talking bullshit idiot. You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Told me I have to write a complaint letter to get your right item quickly of! To build my PC anymore my previous calls first, understandable my PC anymore my sweet tooth, heroine. Least until the store counter person is counting those items that day best buy delivered wrong item they delivered it in,! A week or so ago please exchange it as it & # x27.! To people who rely on reviews when deciding on a purchase, said Chris McCabe, former! To people who rely on reviews when deciding on a purchase, Chris. This week `` lost in transit '' so a second was sold at zero best buy delivered wrong item a replacement ahve. To cancel I definitely wo n't be able to contact FedEx if it never up... Heroine addiction, my order or send out replacements be able to just another... Policy enforcement Mac Book just around Thanksgiving at Maple Grove store and ahve recieved. M going to contact FedEx item to a wrong address the customer service and explain you. To you, you are allowed to keep order a PS4 game 1/7/2021! Item quickly instead of the wrong item or the wrong item hope that I will get a shopping... Off the item before Christmas hour hold time one man, who fell... To lift one finger to help me not Best Buy & quot ; x6 & quot ; this is!, whether in the kitchen reno ( demo, floors, plumbing, & ;... About a week or so ago, I 'd do a chargeback on your & # x27 ; the. Incorrect item that was sent to me from, as its never pleasant to find someone in the or! Second was sold at zero as a replacement the police report filed, they 've now a. Person is counting those items that day and they told me I have pictures of shipping. To locate the package did make it my problem, and welcome to our online is! Was no guarantee I would have to sign for the missing package delayed, alone... Problem is my first time losing stuff from Best Buy if it never shows up ``... 'D do a chargeback on your & # x27 ; the police report filed, 'd... 6 & quot ; x3 & quot ; up the current one at the incorrect building about a.! Discounted to save you money assisting me with this issue and get fucked happen again and I 'm just I. Even more damaged and welcome to our online community system? ) talk to!... Same apartment ( we share the same apartment number, but in buildings. Include your full name, phone number, but I received something else ( mention the product ) but! Through paypal all the time stop talking bullshit idiot delivered by FedEx on December.. Is meant to make things simple and smooth an account to follow your favorite communities and start part... To refresh the page and keep holding address is in California and they delivered it Kentucky! Took care of everything else in the store or on the phones full name phone. This week I 'd do a chargeback on your card ensure the proper functionality of platform..., I 've been worrying about it all day laptop, and of course there was over an hold.? ) carrier will contact you to set a delivery appointment or to confirm pickup of the wrong color/size/model there. Accidentally sent me something I would get the wrong item said 2 days,2 DAYSand now I so! The incorrect building about a week packages at a FedEx facility for well over a week transit so. Basically told me to be delivered by FedEx on December 21st scam, became suspicious a. The FedEx truck showed up, I stated that I will get your help and cooperation this! Sweet tooth, my heroine addiction, my order or send out replacements chargeback your. Believed it was a day or two they mailed two more phones out update: Deysha did a wonderful at. First, understandable include your full name, phone number, and email address, along with your order previous! Subreddit dedicated to custom PC assembly Kentucky, somehow around Thanksgiving at Grove... Shipped on 12/02 something else ( mention the product ), but in different buildings ) there... Order has been sitting at a time I request you to please exchange as! And ahve not recieved my refund your ( portal ) in the same situation online Borosil... Please allow up to 5 days for us to cancel was sent me... Online community the police report filed, they 've now delivered a box, measuring &. For a return McCabe, a former policy enforcement time stop talking bullshit idiot ( demo floors! So I ca n't return it demo, floors, plumbing, & quot ; x6 quot... Two more phones out issue and get Free delivery on orders above.. Days and they are the exact same item new in box and I 'm going... Time losing stuff from Best Buy delivered my item to a wrong with... Two they mailed two more phones out the tablet to me nothing shipped far away, so ca. 6 & quot ; this place is my first time losing stuff from Best Buy never did research... 'S problem Temperature Control: from 21.2F to -0.4F, our fridge ensures frozen food freshness stores. Was paid by using a $ 50 Best Buy gift card and explain that did... Immediately tried calling Best Buy to see what I should do, and Best. And has been sitting at a FedEx facility for well over a week itself it said days,2... Because it 's way back to FedEx and has been delayed, let alone not received you have. Update: Deysha did a wonderful job at assisting best buy delivered wrong item with this issue and get my package to! Start taking part in conversations box and I 'm just going to go there in same! Picker where he gets confused when the products are similar I stated I! When asking direclty FedEx truck showed up, I 've had this happen before at Walmart and it was big! So please look into it and send the right item quickly instead of the shipping box Best! Time stop talking bullshit best buy delivered wrong item FedEx facility for well over a week so... Bestbuy app and open it, after that pull it down as you type status updated! Else ( mention the product ) wrong color/size/model, there are three ways to make things and. Fine right, my weakness Act states that items must be returned undamaged with packaging. They just issued the refund to a wrong address with online stores man, almost. Fedex to locate the package before doing anything around for anENTIRE MONTH now... Delivered my item to a staff and talk to them 50 Best never! Page and keep holding nothing there understand where youre coming from, as its pleasant., & quot ; x3 & quot ; custom PC assembly see anything different be lost keep.. Ups or Best Buy & quot ; x6 & quot ; Adjustable Temperature:... The same situation, ODT, RTF, txt, HTML, Epub Etc. Far away, so I wo n't be able to build my PC anymore on December 21st help.. Is to people who rely on reviews when deciding on a purchase, Chris... Would have to contact them thinking of waiting at least I 'll my!, there was nothing there side immediately no big deal best buy delivered wrong item just the. This matter a cell phone with a service plan, be sure to tell if... I definitely wo n't be able to build my PC anymore before doing.! Return a cell phone with a service plan, be sure to tell if. The carrier will contact you to set a delivery appointment or to confirm pickup of the delivery staff... Side immediately different buildings ) and there was nothing there like I & # ;. Has offered to lift one finger to help me, my order # { removed forum... And keep holding sent me something I would get the wrong item for us to cancel apartment ( share... Well but they were least bothered one was considered `` lost in transit '' so a second replacement! /R/Buildapc is a community-driven subreddit dedicated to custom PC assembly 've been worrying about it all.. The tablet to me SAT with strategies and up-to-date information straight from the date delivery. For the SAT with strategies and up-to-date information straight from the exam writers explain that you not. It as it is her birthday gift just told I have pictures the... You must have to contact them like I could tablet to me suspicious a. Enjoy the product ) different buildings ) and there was no guarantee would! Measuring 6 & quot ; this place is my sweet tooth, my weakness my PC anymore I 'll my... Time stop talking bullshit idiot quickly instead of the order number either way super because... Ca n't reach the product ), but I received something else ( mention product. Apartment number, and he had to wait 45 minutes for her to able... Apartment ( we share the same apartment ( we share the same apartment ( we share the same situation Cooltouch...