Dial 0800 727 800 The screens I got were slightly different than shown above. The workaround and the link in this post dont appear to be working anymore so I suggest taking a look at the post linked below and then deciding which is the best route to go down for you (make sure you read the comments so you see other peoples experiences too). A, Our return flight was cancelled. Remember that any refund to a British Airways American Express card increases the amount which needs to be spent to trigger your next 2-4-1 companion voucher . Fantastic! Trying for last 36 hours. I followed these instructions today but when I click the Cancel Booking button it takes me to a Future Travel Voucher Application form to be filled out (which I havent done!). In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. [emailprotected]. Thank you so much for these detailed instructions, I followed them to the letter but when you click on the refund option under Manage my Booking with java switched off for me it says Sorry, there seems to be a technical problem. I really hope you would notice my comment. Warm regards, We will automatically rebook you to the next available BritishAirways flight. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Scroll down to find the Chargeback Instantly option, Type in info about your bank and payment method, Enter British Airways as the merchant name. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. It seems like there is literally NO way left to get an actual refund . when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! I hope this information is useful to you. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? Talked me the through the future travel voucher option, as the companion voucher may expire before we are personally prepared to travel, we decided to risk it. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. what to do if you were already tricked to accepting voucher? Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. Excellent! Brilliant stuff works! British . If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. Hopefully they really return the money ! Which is it BA? British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. I got through to an operator immediately. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. A new settings page will now have opened (. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. If you feel you were duped into taking a voucher instead of a refund (and if youre sure you were entitled to a refund) you should first complain to British Airways and then, if you dont get anywhere with them, you can try following the advice offered by the UKs civil aviation authority (https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/) or, if your trip included the US, you can try raising a complaint with the US Department of Transport (https://www.transportation.gov/airconsumer/file-consumer-complaint). https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. British Airways will automatically rebook the connecting flight also operated by them. We will review your request and calculate the refund amount payable. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. I havent received refund confirmation from BA. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. *sigh*. Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Thanks for sharing Our free daily newsletter sends you the latest information on hotel and airline programs. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. If these items were booked through British Airways please contact us. Very apologetic that the refund might take anything from 14 to 21 days to come through. Really useful thank you! The airline said it canceled the flight because of operational constraints. British Airways sent me an email promising to do everything we can to get you where you need to be.. Please check your travel details are correct and retry in 24 hours. Traveling For Miles is produced and written for entertainment purposes only. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. I will update this post when I receive the refund. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. 4- Today 1/5/2020, I received a full refund Hurray!! So frustrating. Done. Okay I mad. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. British Airways can give you a full refund of your fare on the following conditions: Sometimes, British Airways may re-route you to another available flight if they cancel your current flight. I am out of pocket by over 700 with little prospect of getting any of this money back. British Airways is one such airline. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). Non-refundable tickets stay non-refundable. Were unable to respond to any further requests for a refund. Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. Remember, it wont work if you have a restriced ticket, youll still have to wait for B.A to cancel. Once You accept the voucher thats it. Got a consumer problem? Holiday Inn Sends Text Message Asking Tips For Staff? You can file the claim by completing the form on the website. The customer could have avoided all this trouble by not giving in to BAs deceptive tactics to accept a voucher and instead insisting on a refund which the airline is legally required to provide when they cancel a service. He did put me on the refund queue, which will take 1-2 weeks to complete. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. You have been warned. Our flight due April 8 was canceled on March 18. I followed the instructions & clicked cancel. To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. British Airways Customer Service. It doesnt seem to work anymore, they seem to have closed the work around! Im kind of shocked that your refund request dragged on this long. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Fingers crossed. In a statement, a spokesperson for BA said: We were the first UK airline to offer customers the unprecedented flexibility to change their plans during the pandemic by providing them with vouchers for future travel.. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. Thanks and hopefully someone can help us on this ???? Ive found it easier for me to cancel my reservation following partially your excelent guide. Airfare of the Day -Business Class- BRITISH AIRWAYS Paris to New York from 1,587, British Airways Begins Codesharing Select Airlink Flights, Airfare of the Day -Business Class- ONEWORLD Dublin to Toronto from 1,458, Hilton Go Employee And Friends & Family Rate Plans. Visit the British Airways website via your browser and then: Click 'Refund' to open the refund form. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. Gave up and booked a July flight on EgyptAir. Since then I have been in constant communication with their Customer Server organisation seeking financial restitution but to no avail. Not sure what else I can do about it. Trying now for another flight and get redirected to the disruption-recovery URL page, no matter whether Java enabled or disable. You will also have two other options: If you choose to book for different dates, and that causes the price of the car, hotel, or transfer to change, two things can happen: You can choose from a few options when requesting a BA refund by yourself, but keep in mind that each of those methods can be time-consuming. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Its been two days and still no confirmation email from BA. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Tried the long work round and the links and keep coming back to voucher offer only. How Does the British Airways Refund Policy Work. Telephone 02032500145 . No option for refund. It was more than a month ago, so I called BA today on this number: 877-767-7970. My original bookings are still there. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Hi. I have no idea how they know which passengers have flights within 72 hours that they can prioritise. So I would depart BCN with 3 bags and arrive in GRU with no bags. Thanks. But if you had used part of the ticket, your refund will be less than the used portion. If you need further assistance obtaining a refund from your travel agent or tour operator, please contact us directly. Even if you miss your connecting British Airways flight, youll be booked the next available one. But what are these policies and how do I ask for a refund request from British Airways? Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. Agreed. He said that could take up to 10 days for the taxes refund. I tried to get a refund but there is no refund option on the website. It does pay off though if youre well organized and able to do a bit of legal research in advance or at least have someone do it for you. You can update your choices at any time in your settings. If you would like to email the customer relations department directly, their email address is: [emailprotected]. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. It worked for me at least i hope it did?! The second phase is now underway. Sit back and relax while we do the work. Of course this didnt happen and I received a voucher instead. Representing herself, Ms Barber took BA to court and won a full refund. PPS. You sometimes have to contact an executive to get an airlines attention. I also went down the call Gold Line route, spoke to a lovely chap called Craig. The refund amount will be based on our terms and conditions and is final and non-negotiable. Have your booking reference ready and call 0344 493 0787 - this number is available between 6am and 8pm every day. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! Elizabeth Ziemba, JD, MPH, Founder and President. British Airways is to automatically refund all unused Future Travel Vouchers. It most certainly does. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. At what time did you attempt the workaround? Figures suggest EasyJet had . While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. My May 15 flight YVR to LHR was cancelled by BA a while back. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. Cleared the cookies and history as well. Just tried this at 17.55 and got all the way through the process only to be told my address needed to be verified. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. Also its TRUE, they scamming everyone. I received a call back 2 hours later from her telling me that since my flight was booked from UAE and I had paid in Dirhams(AED), they can not process refund from the Manchester office and that it will be processed through the office in India which is currently closed due to pandemic so they cant do much about it at present. Thank you for good information. If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. This policy includes certain rules and regulations set for return flights as well. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. British Airways Customer Relations. Thanks for all help! Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. Ive tried all the different phone options but they all end with Due to the exceptionally high volume of calls, we are not able to take your call at this time. Once again, Im sorry we werent able to resolve this between us this time. Thats great!! Ive shared this with other people in the same situation. Youre currently due to travel with us to London. Even if you miss your connecting British Airways flight, youll be booked the next available one. if your flight is delayed for more than three hours on your final destination, and the cause is within the British Airways control. Every. If I can get more people their refunds.I think that is the ideal outcome, she said. 15:30 GMT, Thank you for the kind words and thank you for sharing the information (but Im also only sharing someone elses great work). While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Most BA customers are (a) not going to want to spend hours on hold and (b) are probably not going to realize that they dont have to accept a voucher in place of a full cash refund. I think a quick, polite message might have gotten this resolved. Thank you so much. The compensation does not impact how and where products appear on this site and does not impact reviews that are published. Help please! Hilton Honors Gold Fast Track Four Nights Within 90 Days (Status Valid Through Early 2025), American Airlines Buy AAdvantage Miles Up To 45% Off Sale Through March 3, 2023, Lufthansa Unveils New Allegris Double First Class & Business Class Suite Plus Products, Aegean Miles+Bonus Domestic Award Ticket Sale For Travel March 1 31, 2023 (Book By March 1), Hyatt Award Category Changes March 28, 2023, Airfare of the Day -Business Class- DELTA New York to London from $2,277, Air France-KLM March Promo Awards For Travel Through August 31, 2023, UK Customer Wins Court Case Against British Airways Over Refund Voucher For Cancelled Flight. We were offered a refund and were advised to log in and request a refund on Manage my booking. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. Anyone plz help me to get rid of this. In this situation please contact the airline that you booked your flight with. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. This is not working anymore, the BA webpage only takes to Voucher only. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. Despite laws in place saying airlines must give people back. Its an international flight flying into London and returning from Florence. Even though my tickets were cancellable without fees, I still got the voucher page. Law Reform (Frustrated Contracts) Act 1943. Apologies, a correction to my post above. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. 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